Returns & Exchange Policy
We value our customers at Green Passion, if you change your mind or If your item is damaged, faulty, you can return most products within 30 days of your purchase, provided that:
- You have valid proof of purchase (usually a receipt);
- The product and packaging is in its original condition including all manuals and accessories;
- The product is in re-saleable condition; and
- The product has not been used or damaged.
If your item is damaged, faulty, or different to how it was described please follow these easy steps:
- Take a photo of the item/s and receipts.
- Send the photo and receipts to firstname.lastname@example.org along with your order reference number.
- Our team will contact you to arrange the return of the product. We will send you a pre-paid postal label to use when returning the item to us. Once the item/s have been received and reviewed by our team, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.
Green Passion change of mind returns policy is in addition to your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.
Exchanges or refunds for change of mind cannot be offered for:
- Other products advertised as being non-refundable for change of mind.
- Any product that is purchased as part of a transaction qualifying for a free gift; gift with purchase or bonus offer, the gift or bonus items must also be returned . If you are unable to return the gift or bonus or it is not in saleable condition upon its return; the value of any available refund will be reduced by the value of the gift or bonus.
- In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
How to return your product
If you wish to exchange your item/s please follow these easy steps:
- Contact our team
- Email: email@example.com
- Return the item to:
Attn: Green Passion - Returns
PO BOX 19
Flemington, VIC 3031
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods.
Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.
We’re happy to help you with any enquiries you may have regarding our products or the online ordering process. Please contact is at firstname.lastname@example.org